To request an appointment with a psychologist at Lane, a referral is not required. If you wish to access a Medicare rebate for sessions, you will need a referral and care plan that specifies which services you are eligible for (such as a Mental Health Care Plan, or Chronic Disease GP Management Plan) from your GP.

Please note, that Medicare rebates do not apply for sessions with Provisional Psychologists.

If you wish to access a rebate with your Private Health Fund, please note that we do not facilitate HICAPs rebates on-site, and private session fees will apply. Prior to booking, we recommend checking in with your Health Fund prior to your appointment regarding rebates and eligibility.

Consent Form

Please ensure you complete our digital consent form before you attend your initial appointment at Lane. This will be sent via SMS a day before your appointment.

Medicare

If you are eligible for a Medicare rebate, please bring along your Medicare card and a copy of your GP referral. Digital copies can be sent to info@lanewellness.com.au. Please also ensure that you are aware of any out-of-pocket expenses prior to your appointment.

NDIS Participants

If you are an NDIS participant, please bring a copy of your NDIS Plan, and any important information such as your NDIS Plan Manager details.

If you need to cancel or reschedule your appointment, we require a minimum of two (2) clear business days' notice (approximately 48-hours). This enables us to offer the space to clients who may be in need of an urgent appointment.

Please note, if you do not show for an appointment, or cancel within two (2) business days (48 hours), a cancellation fee will incur. Please ask our team about our Telehealth or report writing services if you are unable to attend your scheduled appointment on the day.

If you have been referred to Lane Wellness by your GP or specialist, we will usually receive your referral and contact you within 14 days.

Please complete our contact form or get in touch with our team at info@lanewellness.com.au to enquire about upcoming session availability or to follow up on a referral if you are yet to receive correspondence from our team.

All psychologists at Lane Wellness are registered with AHPRA and adhere to strict guidelines and policies throughout their practice. For more information, please visit the Australian Health Practitioner Regulation Agency website.

Our psychologists vary in terms of their registration status, areas of interest, and years of experience. General, registered, and clinical psychologists have met the professional standards for full registration in Australia. All registered psychologists have completed at least six years of education, followed by supervised training in the field.

All provisionally registered psychologists at Lane have completed at least five years of tertiary education and supervised practice in the field through previous placement experiences.
Provisional psychologists engage in professional development and ongoing supervision from a Board-approved supervisor throughout the course of their internship period.
Please note that Medicare rebates are not applicable for sessions with provisional psychologists.

Lane Wellness is located inside Little Souls Wellness Centre at Tweed Heads South.

Our friendly reception team at our main office monitor and support all clients across Lane and Little Souls Wellness.

Suite 5A, 24-28 Corporation Circuit, Tweed Heads NSW.

In the lead up to your first appointment, you will receive administrative forms to complete. You may be asked to share your personal information to ensure we are able to make and maintain accurate health records.

The first appointment is focused on gathering information, establishing goals and understanding your unique journey in a confidential and safe environment. Whether it is your first time seeing a psychologist, or if you are revisiting therapy after a break, our psychologists are dedicated to creating an individualised plan to suit your specific goals and preferences.

Please reach out to our team if you have any questions before you commence.